Member Service Representative Job at London Approach, West Chester, PA

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  • London Approach
  • West Chester, PA

Job Description

Member Services Representative (MSR) – Credit Union | West Chester, PA

On-site | Monday–Friday, 8:45 AM – 5:15 PM

Direct Hire | $23–$25/hour | Start ASAP

A well-established credit union in West Chester, PA is seeking a full-time Member Services Representative (MSR) to join their growing team. This is an excellent opportunity for someone with banking or financial services experience who thrives in a customer-first environment and is passionate about community involvement.

Job Description:

You’ll serve as a trusted resource to both retail and business members—handling transactions, resolving account issues, and promoting financial products that support members’ financial goals. Your day-to-day will include:

  • Greeting members and assisting with account inquiries, deposits, withdrawals, and loan payments
  • Promoting credit union products and services to meet performance goals
  • Identifying and reporting fraudulent activity
  • Issuing instant debit/credit cards and processing wire transfers
  • Opening and managing business accounts
  • Supporting ATM and cash machine reconciliations
  • Maintaining compliance with all regulations including the Bank Secrecy Act (BSA)

Why Join Us?

This credit union offers a team-focused culture with leadership that values your input and celebrates your success. Key benefits include:

  • Medical, Dental, Vision coverage
  • 20 days PTO (prorated)
  • Quarterly bonus opportunity (up to $2,000 based on performance)
  • Profit sharing and discretionary holiday bonuses
  • Federal holidays off
  • Community outreach programs

Note: Training will take place for 2–3 months at a nearby branch. Compensation available for the right candidate.

Requirements:

  • At least 3 years of experience in banking or financial services
  • Credit union experience highly preferred
  • Sales experience a strong plus
  • Personable, professional, and proactive with strong initiative
  • Proficient in MS Office Suite
  • Bachelor’s or Associate degree preferred (but not required)

Additional Requirements:

  • Must pass a full drug screening (including marijuana)
  • Must meet a minimum credit score of 630 (TransUnion)

Job Tags

Holiday work, Full time, Immediate start, Monday to Friday,

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