Job Description

Job Description

Job Description

Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking a Level 1 Helpdesk/Client Experience Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.

This job is being posted by PeopleSharp on behalf of JS Business Solutions.

We’ll Provide:

• Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
• Salary range of $45,000-$55,000
• Hybrid work split between client sites, in the office, and occasional remote work
• Support/mentorship from supervisors and other team members
• Opportunities for continued growth and learning

What You’ll Do:

• Master the common technology applications used by our customers
• Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
• Resolve Level 1 technical support tickets
• Travel to client sites as needed (an average of 2 times per week)
• Perform daily phone and zoom calls
• Create training videos
• Create and maintain documentation

Skills You’ll Need:

• Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
• Experience providing white glove end-user technical support
• Proficient with Microsoft 365
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• Ability to pass a background check

Nice to Have:

• Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

Next Steps:

• Quick apply with your resume here
  Or
• Get a head start on our application and aptitude testing process here: - MD6MGBQA9?u=1110981

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