Job Description

Join a fast-paced and impactful team driving operational excellence while working in a supportive hybrid environment with opportunities to contribute to process improvements and vendor relationships.

Primary Services is excited to announce the role of Junior Business Operations Analyst for a large and well-established client in the operations and vendor management sector. This role offers the opportunity to apply your analytical skills and cross-functional collaboration experience within a complex business environment. You will be instrumental in identifying process gaps, improving operational workflows, and ensuring business requirements and regulations are consistently met.

Responsibilities:

• Identify, document, and help develop solutions for process gaps through cross-functional collaboration.
• Execute daily operational tasks with minimal exceptions and manage exception handling effectively.
• Apply root cause analysis to resolve errors and improve processes.
• Interpret complex data sets and clearly communicate findings to internal stakeholders and external vendors.
• Ensure business requirements and regulatory compliance are incorporated in daily operations and quality control processes.
• Provide application and process support to users and stakeholders.
• Generate routine and ad hoc reports to monitor performance and drive operational improvements.
• Coordinate workload and prioritize tasks based on competing business needs.
• Communicate impacts of tasks within the broader operational context, emphasizing end-to-end understanding.
• Conduct cost-benefit and efficiency analyses to recommend and implement process improvements.
• Post remittances accurately and investigate exceptions, ensuring full and correct account application.
• Collaborate with vendors to resolve incentive fulfillment issues and other operational concerns.
• Review daily reports to identify and address anomalies proactively.

Qualifications:

• High school diploma or GED required; Bachelor’s degree preferred but relevant experience will be considered.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with SQL and data visualization tools such as Power BI or Spotfire is a plus.
• Strong analytical mindset with a passion for driving business performance improvements.
• Proven ability to manage multiple projects, meet deadlines, and adapt to shifting priorities.
• Experience working cross-functionally and building effective working relationships.
• Ability to communicate complex information clearly and concisely in both verbal and written form.

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