Job Description

Epic Application Analyst, Optime / Anesthesia

Role is primarily remote but might need to come in ~1 time per week.

Job Summary

As an Epic Application Analyst II at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will contribute toward identifying opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and helping create innovative solutions with operations. You will help foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

Responsibilities and Essential Functions

• Design, document, implement and test software/application solutions. 30%
• Monitor and manage the timely resolution/closure of assigned tickets. 20%
• Collaborates with vendors on issues/upgrades for assigned portfolio. 10%
• Lead small to medium sized projects following PMO defined processes. 10%
• Prepare reports and presentations on project/team activities and results as requested. 5%
• Collaborate with stakeholders to understand business requirements/priorities and translate/document them into build specifications 5%
• Recommend, contribute and lead process improvement efforts 5%
• Serve as a resource for other team members including mentoring junior team members. 10%
• Stay up to date with the latest trends and innovations in relevant technologies 5%

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• Three (3) or more years of experience relevant to assigned portfolio in a healthcare setting or related industries.
• Five (5) or more years of experience relevant to assigned portfolio in a healthcare setting.

Knowledge, Skills, and Abilities

• Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
• Must be able to work independently and in a team setting, possess excellent verbal, written, customer service and project management skills.
• Serves as key point person for technical and operation leadership for problem resolution and project management.
• Able to mentor and educate junior team members
• Utilizes effective analytical and troubleshooting skills with minimum assistance.
• Continually seeks to utilized technology to improve workflows/systems and procedures/procedures.
• Ability to resolve complex problems where precedent may not exist
• Embraces a culture of continuous improvement
• Excellent Microsoft Office skills

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