Job Description

Job Description

Job Description

POSITION PURPOSE

Greet Guests and serve food, beverage and coffee offerings to guests in a speedy, efficient, friendly, and professional manner.

ESSENTIAL FUNCTIONS

• Take orders for and serve all food and beverage requests, using suggestive selling techniques.
• Create coffee orders to guests specifications
• Clear tables and countertops inbetween orders
• Properly secure guest payment and close checks
• Ensure daily set-up, cleaning, and stocking is performed in a timely manner. Requests may be made to perform various side duties as assigned by management.
• Maintain proper condition and cleanliness of service and guest facing areas.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.

Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10&degree;F) and kitchens (+110&degree;F), possibly for one hour or more.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience

One year experience in a Coffee Shop, Cafe, Bodega or Quick-Service Style Outlet. Customer service experience required. Barista experience is prefered.

Licenses or Certificates

Must be minimum age to serve alcohol.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Greystone Hotel standards.
Other
Bilingual or multilingual ability helpful.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. '
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Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift:

• Day shift

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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