Job Description

Now Hiring for a Full-Time Volkswagen Service Advisor at Hendrick Automotive Group! Volkswagen vehicles are known for their quality and style with a number of comparative advantages in the market, including its commitment to sustainability. Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA!

Job Summary: As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. This position is based in Concord, North Carolina at Hendrick Volkswagen - ranked amongst Top 25 U.S. dealerships for 2024 on Reputation.com!

An ideal candidate should have knowledge in the automotive industry (preferably with German auto manufacturers such as Volkswagen/Audi) to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts.

Pay Range: Up to $150,000 per year and above (commission/bonus pay plan based on job performance).

Benefits: Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses
• The Best Dealership Facilities in the Area
• Service Advisor Onboarding Program
• College Scholarship Program
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• 100% Paid Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

Job Qualifications: In addition to the qualifications listed below, to perform the job successfully, an individual should demonstrate Hendrick Automotive Group's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 3 years of Automotive Service Advisor experience in a dealership (Volkswagen/Audi or similar manufacturer).
• Able to work Full Time, 5-days per week, business hours Monday-Saturday.
• Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
• Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
• Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
• Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
• Able to maintain CSI at or above company and manufacturer standards.
• Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
• Knowledge of dealership software programs such as Reynolds & Reynolds.
• Able to communicate effectively with customers and company personnel.
• Able to follow Safeguards rules and regulations.

For more information, please visit Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Compensation details: 75000-150000

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